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24 Hour Fitness, INC. Lead Facilities Technician CA in Santa Rosa, California

FULL-TIME Full-time

LOCATION 3550 Industrial Drive Santa Rosa CA 95401


The Lead Facilities Technician (LFT) is responsible for overseeing and supporting repair and maintenance for all building and equipment for a home club and provides support for all other clubs within the District. The position reports to a home club General Manager (GM) and serves as a partner to the District Manager (DM). This position is a Facilities subject matter expert for all other Facilities Techs (FT) and General Managers (GM) within the District. Additional responsibilities include providing specialized facilities training for both FTs and GMs across the District as well as scheduling and leading special projects when needed. This position will also execute club inspections or audits as needed based on direction from the Corporate Office.


Estimated % of Time Spent

1. Repair and Maintenance Execution in Home Club

· Perform repairs and preventative maintenance aligned with company standards for all building and exercise equip within home club

· Utilize company work order management system to order parts or service when needed

· Perform daily club walks to ensure all areas of facility monitored and all facilities issues captured and prioritized


2. Provide Training Support and Coverage for Facility Technicians within District

Facilities Technicians report directly to the General Manager and all activities listed below should be considered support functions that the Lead Facilities Technician performs in conjunction with supervisory functions administered by the General Manager.

· Partner with General Managers and District Manager

o Provide technical expertise support when needed to the GM's and FT's across the district

o Partner with GM's and DM to assist with club coverage (PTO, Sick, Open Position, etc.) either directly or thru leveraging another FT in the District

o Support DM to attend GM conference calls/meetings or host FT calls as needed

o Host meetings as needed with FTs in the District to review training topics including new products/procedures and/or safety topics

· Hiring, Training and Development

o Support GM's to provide hands on FT training for all technical aspects and skill assessments of the Corporate approved FT Training curriculum

o Support vendor-sponsored training programs

o Partner FT's with each other to address specific training opportunities

o Support GMs and DMs as needed for FT interviewing and onboarding

o Provide supporting insight on key performance review areas for the FT


3. Facilities Special Project Management

Support special projects across the District requiring either advanced or specialized Facilities skill set Partner with DM to Coordinate FT schedules when group effort required Partner with Regional Manager of Facilities (RMF) to oversee vendor execution for complex projects to ensure scopes of work and vendor quotes are appropriate to address project objective

· Execute in-house projects when appropriate to reduce operational and/or capital expenses

· Communicate with GM's and DM's to ensure alignment with planned scopes of work and timing

· Partner with Corp Property Management to support Club Closure requirements and/or general Landlord issues across the district

· Support New Club Openings


4. Administrative Responsibilities

· ServiceChannel System and Work Order Management

o Review and manage Work Orders in the ServiceChannel System to be the District filter between club level submissions and RMF review

o Support R&M spending guidelines as directed by the RMF

o Review of relevant ServiceChannel reporting to identify trends, opportunities and outliers

· Administrative Responsibilities

o Management of company issued P-Card to support club and District needs

o Management of e-mail communication

o Review and completion of company reports and/or surveys requiring research or club visits





The Lead Facilities Technician position requires communication with Corporate Office personnel, Club Personnel, Members and Manufacturer's Service Representatives. This position reports to a home club GM and will partner directly with the RMF, DM, GMs, and FTs across the District.


Knowledge, Skills & Abilities

  • Knowledge of scheduling and staffing maintenance personnel

  • Strong interpersonal, motivational, communication, organization, and training skills

  • Problem solver and ability to provide guidance to FT's

  • Highly organized and ability to multi-task.

  • High level of professionalism, honesty, integrity and an excellent work ethic.

  • Diligence and a strong understanding of liability issues, general safety, and personal and/or public injury related to satisfactory completion of the above listed duties a must

  • Ability to use Microsoft Office Applications (Word, PowerPoint, Outlook and Excel) as well as web applications and the internet

  • Ability to manage a budget and understand basic financial implications of work performed

Minimum Educational Level/Certifications

  • Certified Pool/Spa Operator

  • Completed all Facility Technician Training Modules

  • Complete all 24HF approved training as provided by the assigned Supervisor

Minimum Work Experience and Qualifications

  • Minimum 3 years of experience working in facilities maintenance.

Physical Demands/ Environmental Conditions

  • Duties may include physical effort, including the ability to lift a minimum of 50 lbs., bending, squatting, reaching, or being on feet for long periods of time

  • Duties include exposure to pool chemicals, cleaning supplies, and periodic grease/oil from cardiovascular equipment

  • Must be available to be contacted for emergencies 24 hours/7 days a week and assist FTs with being a first responder in the case of environmental disaster, individual must be available to assist is the closing down of a club to meet all legal, safety, risk, and environmental regulations

  • Must maintain suitable transportation

  • Must maintain basic tool set (as listed ) and inventory it monthly

  • Must report to work in a 24 Hour Fitness approved uniform

Travel Requirement

  • Job requires frequent travel by vehicle, primarily across club locations within the District

  • Occasional overnight travel required


Knowledge, Skills & Abilities

  • General knowledge of HVAC and/or electrical equipment

  • General knowledge of pool/spa maintenance and understanding of proper chemical balance

Educational Level/Certifications

Preferred Work Experience and Qualification

  • Minimum of 4 years previous operations/maintenance experience

  • Minimum of 2 years previous experience in health club maintenance

  • Experience in facilities maintenance in a multi-unit health club or retail environment


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY : In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.

Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $33.27 - $40.66