24 Hour Fitness, INC. Pricing Analyst in San Ramon, California
LOCATION 12647 Alcosta Blvd San Ramon CA 94583
The Pricing Analyst is responsible for collaborating with Category Management regional team members and the field to deploy pricing strategies and for the accurate entry of pricing for memberships, personal training, and special services in the Fit24 pricing application. This role administers promo code requests and provides support to club and corporate staff on pricing related questions. Works cross functionally with business partners to ensure clear field communication and implementation of new membership policies and programs. Supports the Category Management team with pricing analytics relating to performance trends of key company metrics.
ESSENTIAL DUTIES & RESPONSIBILTIES
Estimated % of Time Spent
- 1. Pricing Management & Membership Operations
Review pricing changes with Strategic Pricing Manager and field leaders (Club Manager/District Manager) to ensure all sides are aligned prior to executing changes in FIT24.
Decide on best path to implement agreed upon pricing actions to minimize operational impacts and allow for tracking of effectiveness of actions (e.g., utilize multi-use promo codes, single use promo codes, or promotional pricing).
Administer membership, fitness, and special services promotion pricing as needed into Fit24 (pricing tool).
Update and manages policies and procedures in SIMON (online resource for 24HF policies and procedures) - Periodically reviews policies and procedures with operations team to ensure all policies are up to date.
Resolve internal and external customer service issues in Fit24 mailbox.
- 2. Pricing Analysis
Create/plan strategy through developing scenario modeling to understand financial impact of various revenue opportunities.
Update the Category Management Access database and use the database to perform pricing analytics. Use analysis to recommend tests/changes that can be deployed to help drive membership & fitness profitability.
Provide analytical support to department and develop recommendations based on qualitative and quantitative factors.
Conduct quantitative and qualitative research, including industry / competitor studies, voice of the customer, voice of the team members, and in-club and back-office process mapping.
Create standard monthly reporting to monitor performance around our various membership and fitness programs and responsible for creating ad hoc reports.
Interfaces frequently with the Sr. Director Pricing & RM, divisional field leadership teams, and key business partners within the company. This role has no direct reports.
Knowledge, Skills & Abilities
Proficient in the use of Microsoft Excel, Word and Power Point. Working knowledge of MS Access and databases.
High degree of accuracy in work product. Ability to audit own and other pricing analyst work for correctness.
Excellent written and verbal communication skills and ability to make presentations.
Ability and desire to deliver work independently and autonomously.
Ability to manage multiple assignments simultaneously and independently, setting own priorities.
Strong analytical and problem solving skills.
Demonstrated strong organization and time management skills and multi-tasking abilities.
Detail-oriented and flexible.
Minimum Educational Level/Certifications
- Bachelor's degree in Business, Economics, Finance, and/or Decision Sciences / Statistics.
Minimum Work Experience and Qualifications
- 1+ years of work experience in a professional setting (part time, work study, and internship tenure can apply).
FUNCTIONAL GROUP Corporate Operations