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24 Hour Fitness, INC. Director, Strategy & Innovation (Remote) in San Ramon, California

FULL-TIME Full-time

LOCATION 12647 Alcosta Blvd San Ramon CA 94583


The Director of Strategy & Innovation will lead a dedicated and project teams focused on co-leading the critical initiatives resulting from the strategic work, identifying and framing new strategic options, sizing and developing action plans to realize value. This role will have high visibility across the executive team, and will work with multiple functions in the organization. Position will be a key leader in testing innovative concepts in our 'Concept clubs'.



-Continues to refine and develop the updated 24HF OGSM:

-Co-leads updating the 24 Hour Fitness strategy and long-term roadmap annually

-Co-leads the development of the annual operating plan with finance

-Finds new process improvement opportunities aimed at driving growth and creating shareholder value

-Assist ELT and departments leads in the creation of operational and tactical plans to support company strategy

-Leads critical initiatives as defined by 24HF Leadership team along with strategy team

-Develop the sizing and prioritize strategic initiatives as determined by the ELT and strategy team

-Develop robust project plans, key questions, deliverables and outcomes

-Test and pilot ideas (if applicable)

-Develop tracking templates and process to ensure results delivery

-Continuously develop and improve procedures that will lead to more strategic, insightful plans and/or workflow improvements 40%


-Works hand-in-hand with Design team on implementing concepts in our clubs that are designed around the consumer and demonstrate leading innovation ideas and concepts

-Leads innovation by actively participating in the development of new concepts, services and product development, demand drivers and implementation plans including evaluating new business models; may be asked to lead and own specific plans.

-Assesses new opportunities and trends that are emerging within the fitness industry including disruptive technologies and provides a perspective on risk/ability to recreate though a 24Hour Fitness lens.

-Oversees and works with individual businesses to identify, explore and analyze new opportunities and develop new strategic business initiatives that support growth objectives of the organization.

-Create sports and fitness marketing design and development to attract and engage new and existing members. 40%

Business Insights:

-Establishes key analysis and insights to support the development of strategic priorities for the company working in conjunction with organizational leaders and senior leadership.

-Drives business insights by leading key analysis to ensure departments have actionable insights to drive value within the business

-Serves as the "center of excellence" on analysis and supporting the development of critical KPIs and reporting dashboards used in evaluating business and program effectiveness

-Works cross-functionally to conduct and analyzes consumer research providing insight on strategy issues for the company and for individual businesses. 20%

Team building & development:

-Recruits and hires highly passionate and strategic individuals to be part of our newly developed team

-Assess existing organizational structure and deployment of resources across the team and continually optimizes it based on areas were most value can be created

-Develops team and the next group of effective leaders across the organization.

Total 100%


This role will report to the SVP of Strategy, Transformation and Innovation and have 2-3 direct reports, however, given this is a new group the reporting lines and structure are likely to change. Position is a key collaborator with Sr. Leaders and will work closely with all levels of team members across the organization.


Knowledge, Skills & Abilities

-Strong analytical toolkit including ability to develop, run and create output in excel

-Proven ability to communicate to executive audience and gain support even when challenged

-Self-starter with a positive, team orientated attitude

-Experience in building, leading and developing high performing teams

-Able to build and enhance important high-level internal and external relationships.

-Demonstrated business results from program implementation.

-Strong leadership capabilities and communication skills. Able to articulate both strategic direction and tactical action steps to all levels of the organization.

-Strategic thinker with a demonstrated ability to interpret consumer trends and research and implement relevant and actionable strategic programs.

-Flexible and adaptable to change. Able to manage multiple responsibilities under pressure.

Minimum Educational Level/Certifications

-Bachelor's Degree in Business or related field

Minimum Work Experience and Qualifications

-10+ years of progressive experience in multi-unit retail or consulting settings

-Experience working prior to or after consulting in a role within an operating company

-Experience driving strategy for large multi-unit organizations

Physical Demands/ Environmental Conditions

-Must work on a computer for extended periods of time.

-Normal day-to-day business operations including using a keyboard, walking, bending and reaching

Travel Requirement

-Travel will be 20% of role, but will vary depending on requirements.

-Ability to travel to field locations including IT center in Carlsbad California, our web/app development company in Austin Texas, and concept clubs near offices.


Educational Level/Certifications

-Master's Degree

Work Experience and Qualification

-Prior strategy consulting experience at a Top Tier Firm (Bain, BCG, McKinsey) likely in the Sr. Engagement Manager/Manager or Jr Principal Level or in Private Equity


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.

Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

FUNCTIONAL GROUP Corporate Operations