24 Hour Fitness, INC. Studio Manager in San Francisco, California
LOCATION 1850 Ocean Avenue San Francisco CA 94112
The manager is responsible for the overall operation, maintenance, and success of the Premium kickboxing studio within 24 Hour Fitness location. It is a new offering of the small group boxing class based on well-known methodology from one of the largest kickboxing brands and powered by 24 Hour Fitness and aimed at engaging existing 24 Hour Fitness members on the new offering. The job will require completion of a 1 week training and certification by a well-known boxing brand,
The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces the vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic and innovative business unit within a well-known 24 Hour Fitness brand.
ESSENTIAL DUTIES & RESPONSIBILTIES
Ensure personal attention is being provided by trainers during every workout with high energy and with the ability to multitask, participate as necessary
Coach classes according to shifts (appr. 10 hours a week)
Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary
Membership / package sales
Sell memberships for the premium offering to existing 24 Hour Fitness members with a focus on total revenue brought in each month
Achieve monthly sales goals established with 24 Hour Fitness leadership
Personalized and engaging lead generation/re-generation from the 24 Hour Fitness data base / active members and follow up to convert prospects into premium boxing studio members / clients
Maintain excellent customer service with current members, follow up with them to keep them engaged with the service
Work closely with 24 Hour Fitness leadership to hire, properly train, and motivate employees (boxing coaches)
Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry
Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals
Provide sales support and training to staff to maintain a high conversion rate
Manage work schedule for all employees
Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
Maintain the security and safety of the studio space within 24 Hour Fitness location, members, guests, and confidential information
Ensure the boxing studio space is kept clean and all equipment organized and in working order at all times
Ensure all Opening & Closing Procedures are completed as scheduled and outlined
Knowledge, Skills & Abilities
Strong customer service skills.
Strong communication skills.
Attention to detail.
Minimum Educational Level/Certifications
High School diploma or General Educational Development (G.E.D.).
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
Minimum Work Experience and Qualifications
Training experience for personal or group fitness
Sales experience with demonstrated ability to drive sales and meet established goals
Proven leadership ability in an educational, fitness or professional setting
Physical Demands/ Environmental Conditions
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.
Frequently required to lift and/or move up to 45 lbs.
While performing the duties of this job, regularly exposed to moving mechanical parts.
The noise level in the environment is occasionally loud.
Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business.
- Some travel may be required to attend meetings and trainings.
FUNCTIONAL GROUP Group X