24 Hour Fitness, INC. District Manager - Portland in Portland, Oregon
LOCATION 17700 SW Upper Boones Ferry Road Suite 130 Portland OR 97224
The District Manager (DM) ensures that all assigned clubs within a district provide the industry's best member experience, exhibit a team driven environment, and achieve financial success. The DM's major emphasis is to recruit, hire, train and develop a diverse, high performance team of Club Managers (CMs) that delivers on company goals and reflects its values.
Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained clubs. Ensure that managers create and maintain a service culture at all clubs within the district.
Sets operational goals and priorities for all CMs and is responsible for attainment of district targets (e.g. revenue, profit, turnover and retention).
Responsible for the performance management of the district as required to maintain company standards and financial results.
Responsible for the hiring and development of the district team with particular emphasis on club leadership positions.
Recommends staffing changes, additions, special pricing, promotions and facility remodels to the RVP and divisional staff.
Provides guidance on the district operating budget and approves discretionary expenditures (within set guidelines) for all clubs within the district.
Span of Control / Organizational Relationship / People Management:
Reports to the Regional Vice President (RVP)
Approximate job scope: 10 clubs
This position directly manages multiple Club Managers inside the district.
Essential Duties & Responsibilities:
Participate and provide field input into the development of the district P&L and operating plan. To achieve this objective, the DM will:
Work with the Club Managers to ensure that they proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (See management section.)
Establish priorities and goals, including revenue targets for membership, fitness & labor for CMs
Identify, plan and execute club improvements within the district
Provide input to the RVP regarding the regional P&L
Review allocated club budgets with CMs in order to receive feedback and recommended changes and suggestions
Set team and individual goals, monitor progress and provide guidance to ensure that district operational objectives are achieved. To achieve this objective, the DM will:
Partner with CMs, human resources & recruiters to prospect new management for clubs
Recruit, interview & hire CMs, review & provide advice on tier-two club management hires
Provide consistent accountability for direct reports through training, coaching conducting planning sessions and performance reviews. Recognize good performance and discipline when necessary
Develop direct reports by communicating priorities and equipping the team to achieve results through significant face-time and coaching on member service and team satisfaction
Create Individual Development Plans (IDP) with direct reports on an annual basis
Provide guidance to CMs on localized tactics to deliver on agreed upon performance goals and on implementation of corporate and divisional programs
Monitor and observe club facilities to ensure execution of the service promise and adherence to company programs and offer recommendations to CMs
Monitor each club's performance
Recommend staffing additions and promotions, marketing spend, special pricing, club remodels, and repairs and maintenance (R&M)
Coordinate local promotions with Club Managers.
Coordinate new or relocation club activities including staffing, training and promotions
Resolve the most difficult escalated member concerns that are outside of the authority of CM to solve
Provide resources and direction to ensure that company policies, including loss prevention procedures, employment and human resources policies are enforced
Inspiring and Leading Change
Communicate, lead by example, and motivate the district to understand, develop passion and implement a club culture that reflects the corporate image, values, and strategy. To achieve this objective, the DM will:
Be visible within the district clubs and set the example for providing member and team member satisfaction
Inspire and encourage CMs to follow through on member and team member initiatives
Ensure that 24 Hour Fitness values of enhanced member experience and team member satisfaction are embedded in the management and personnel of each club
Knowledge, Skills & Abilities:
- Fitness industry knowledge preferred
High School Diploma or GED required
Bachelor's Degree preferred
3-4 years of progressive management experience supervising 3-10 employees
4-6 years of broad retail/hospitality/service industry experience
Comparable multi-unit management experience preferred
Prior experience in the three 24 Hour Fitness club departments: Sales, Service, & Fitness preferred, cross functional training across other jobs/roles at minimum.
Experience and familiarity with managing to a P&L preferred
Operations management experience preferred
Consultative sales experience preferred
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.
Travel: Must be able to travel by car and airplane up to 80% of the time
Ability to communicate telephonically with internal and external members
Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system
Work is typically performed in a club environment
While performing the club-visit duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud
Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
FUNCTIONAL GROUP Club Management