24 Hour Fitness, INC. General Manager in Morgan Hill, California
LOCATION 850 Tennant Station Morgan Hill CA 95037
The General Manager (GM) ensures the club facility and all club team members are equipped to provide the best possible member and team member experience that ultimately contributes to the club's financial success. The GM recruits, hires, trains and develops a diverse, high-performing team and provides leadership, direction and accountability. This position is responsible for communicating and upholding all company initiatives and policies and will lead by example to deliver on the 24 Hour Fitness Mission, Vision and Values, enabling a best-in-class member-centric environment.
ESSENTIAL DUTIES & RESPONSIBILTIES
ESTIMATED % TIME SPENT
- 1. Leadership Excellence
Maintain a committed and high performing team that aligns with company values and goals.
Recruit, interview & hire passionate department managers, and ensure proper levels of staffing across all departments.
Train, coach, and conduct planning sessions and performance reviews, recognizing strong performance and providing corrective action where appropriate.
Conduct sufficient club meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
Implement, supervise and direct regular training to ensure all team members adhere to company standards and provide exceptional service in a member-centric environment.
Provide development and recognition for all team members, identifying future leaders for all levels.
Engage in company initiatives to further develop core leadership competencies and communication skills.
Establish a fun, safe, healthy, and member-centric club culture that delivers high member satisfaction and achieves maximum profitability.
- 2. Member Engagement
Lead by example to provide a clean, friendly, well-maintained club to members and guests.
Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
Support both unique and recurring company fitness initiatives designed to improve the overall member experience and meet club financial targets.
Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
- 3. Guest Experience & New Member Onboarding
Support guests as needed and answer inquiries regarding membership options and club amenities to assist with the decision to join.
Conduct lead management activities including phone calls, emails and other forms of outreach to encourage prospective members to visit the club.
Ensure new members are properly onboarded with a plan to help achieve their intended health and wellness goals.
Collaborate with Corporate Group Sales team to increase club membership count through outside lead generation and onsite events.
- 4. Financial Planning & Forecasting
Create a monthly Club Business Plan with Key Performance Indicator (KPI) targets and supporting team member behaviors aligned to overall company objectives.
Assess weekly and monthly club performance and provide analysis to District Manager as needed.
Review financial reports including Profit & Loss statement, Sales Trends, Key Performance Indicators and prepare to report summary analysis as requested.
- 5. Club Administration
Ensure team members adhere to company Time & Labor standards.
Ensure department heads complete necessary administrative and reporting tasks.
Adhere to all company compliance guidelines and protocols.
Provide direction to all team members on critical safety and security priorities and ensure applicable information is efficiently communicated and properly executed.
This position reports to the District Manager (DM). This position has direct reports including the Assistant General Manager (AGM), Fitness Manager* (FM), and Facility Technician (FT) inside the club. In addition, this position will support the guidance and development of all team members in the club, many of whom will report to one of the GM's direct reports. This position conducts general oversight of vendor relationships.
- Depending on the revenue category of the club, some of these positions may be consolidated, and / or these positions may be Assistant Managers, all of which would still report to the GM.
Knowledge, Skills & Abilities
Experience in customer-facing position with demonstrated customer-service skills
Experience managing Profit & Loss statements and trend reports, or demonstrated math analytical / ratio skills
Leadership skills and experience supervising, directing and coaching teams
Minimum Educational Level/Certifications
High School Diploma or GED
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
Minimum Work Experience and Qualifications
2-3 years of progressive management experience supervising 3-10 employees
3-5 years of broad retail/hospitality/operations industry experience
Physical Demands/ Environmental Conditions
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
Ability to communicate telephonically with members
Ability to access and operate Company computer systems including preparing documents, entering data into computer systems, reading reports from a computer data base or email system
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the environment is occasionally loud
Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required
- Must be able to travel by car and airplane up to 10% of the time
Knowledge, Skills & Abilities
- Knowledge of fitness industry
- Bachelor's degree.
Work Experience and Qualification
Experience and familiarity with managing to a Profit & Loss statement preferred
Operations management experience preferred
Consultative sales experience preferred
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
FUNCTIONAL GROUP Club Management